Version gf-sub-policy-2026.08.21 · Effective August 21, 2026

Level Effect, LLC · support@leveleffect.com

Terms of Service

Guardian Foundry · Level Effect, LLC (Texas, USA)
Version: gf-sub-policy-2026.08.21
Support: support@leveleffect.com

1. The contract

These Terms are a contract between you and Level Effect, LLC, a Texas limited liability company ("Level Effect," "we," "us"). They are the rules for using Guardian Foundry. If you buy a paid subscription, the Refund Policy is also part of this contract. Together with the plan, price, and interval shown at checkout, they are the whole agreement for that subscription. Nothing said in email, chat, Discord, or a call changes them unless we put it in an updated policy version you accept, or in a written amendment signed by us.

If you buy a subscription, you must agree to these Terms and the Refund Policy before we charge you.

If a court finds one part of these Terms unenforceable, the rest still apply. If we do not enforce a part on one occasion, we can still enforce it later.

2. Who may use the service

You must be at least 18, or have a parent or guardian agree on your behalf if the law requires it. If we learn an account was opened or a subscription was bought without that authority, we may close it. A refund then follows the Refund Policy and the law, not a change-of-mind request.

You are responsible for the people you allow to use your account, and for keeping your sign-in details safe. Tell us if you think someone else is using it.

Creating an account is free. Buying a subscription is optional and is a separate step.

3. What the subscription is — and is not

A paid plan is a limited, personal, non-transferable license to use Guardian Foundry during the paid period. You do not buy the content, the software, or a guaranteed result.

We do not promise:

  • a job, raise, interview, certification, or exam pass;
  • a particular grade, amount of instructor time, or response time beyond what the live product actually provides;
  • that every feature shown as in-progress or "coming soon" will exist during your period;
  • that content, labs, AI grading, or community features will stay unchanged;
  • uninterrupted or error-free service.

We may add, change, or remove content and features. That is not a refund reason unless the paid plan is substantially unavailable as defined in the Refund Policy.

4. Paying, renewing, and canceling

Paid plans (Adventurer, Guardian, and Enterprise seats) are charged in advance for a month or a year, plus tax.

Subscriptions renew automatically unless you cancel before the renewal date. Cancel on your subscriptions page. Canceling stops the next charge. You keep access until the paid-through date. Canceling does not refund the period you already paid, except under the Refund Policy.

Access starts as soon as payment succeeds. You ask us to start the digital service immediately. Where the law lets a withdrawal or cooling-off right end once a digital service has started with your request and acknowledgment, you agree that it ends. Where the law does not let that happen, Refund Policy section 6(4) still applies.

We may change the price for future periods. We will disclose a renewal price in the reminder and at the next checkout or confirmation. The period you already paid is not re-priced.

You must keep a valid payment method on file for renewal. A failed payment may lead to past-due handling and loss of paid access as described in the product and emails.

5. Agreeing before you pay

To start or increase a paid subscription you must check a box that you agree to these Terms and the Refund Policy. The box will not be checked for you. We also collect Terms consent on the Stripe payment page.

We keep a record of the policy version you agreed to, the time, the source (checkout, in-app change, or renewal), and the Stripe identifiers for that payment. That record is evidence of agreement. You cannot accept by scrolling, by clicking Subscribe alone, or by continued use after a new version unless you accept that version or the law allows it.

6. Organizations

If you buy an Enterprise / team plan, the organization is the customer. People you seat inherit access. They are not the billing customer unless they also buy their own plan. Unused seats are not refundable. If the organization subscription ends, inherited access ends.

7. Acceptable use

Use Guardian Foundry for your own learning, or for the team training the organization paid for. You may not:

  • share, resell, or transfer paid access outside the plan you bought;
  • attack, scrape in an abusive way, or disrupt the service;
  • cheat assessments in a way that harms the integrity of the product for others;
  • use the service for unlawful activity;
  • circumvent payment, seat, or access controls.

We may suspend or close an account that breaks these rules. A suspension or closure for breach is not a refund of the current period, except when the law requires it.

8. Chargebacks and account deletion

A bank or card dispute is not a refund request and is not cancellation. See the Refund Policy. We may pause paid access while a dispute is open.

Deleting your account does not refund a paid subscription and does not cancel renewal by itself. Cancel on the subscriptions page first. If you believe a Refund Policy exception applies, request a refund review. We may keep billing and acceptance records after deletion as the Refund Policy and the law require.

9. Our responsibility (and its limit)

The service is provided as available. To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent the law allows, we are not liable for lost profits, lost opportunity, lost data, or any indirect, incidental, or consequential loss. Our total liability for a subscription claim is limited to the amount you paid us for the current subscription period.

Nothing in this section limits liability that the law does not allow us to limit (for example, death or personal injury caused by our negligence, or fraud).

10. Changes to these Terms

We may update these Terms. The version and date appear on this page. Material changes apply to new purchases and renewals on or after the effective date, with notice as described in the Refund Policy. Your current paid period continues under the version you accepted for that purchase unless the law requires otherwise.

11. Governing law

These Terms are a contract with Level Effect, LLC. The laws of the State of Texas, United States govern them, without using conflict-of-law rules that would pick another state's or country's law, except where a mandatory consumer law of your country or state says otherwise. That consumer law then applies to the extent it must.

If a court has to hear a dispute, and the law allows this choice, you and we agree it will be heard in the state or federal courts located in Texas, USA.

The English version of these Terms controls if we later provide a translation.

12. Contact

Questions about these Terms or billing: support@leveleffect.com or Contact Support in the app.